RETURNS AND REFUNDS

RETURN AND REFUND POLICY – ECO-FRIENDLY BABY NAPPIES

 

At ADEEBA, we strive to provide high-quality eco-friendly baby nappies that meet your expectations. However, we understand that situations may arise where you need to return or seek a refund for your purchase. This policy outlines the guidelines and procedures for returns and refunds for our eco-friendly baby nappies.

 

  1. Eligibility for Returns and Refunds:

Damaged or Faulty Products: If you receive a baby nappy that is damaged or faulty, we offer a full refund or replacement. Please notify us within 7 days of receiving the product, and provide relevant details and supporting evidence, such as photographs, to facilitate the return process.

Incorrect Items Received: In the rare event that you receive an incorrect item, we apologize for the inconvenience. Please contact us within 7 days of receiving the product, and we will arrange a return and provide you with the correct item or a refund.

 

  1. Conditions for Returns and Refunds:

All returned baby nappies must be unused, unopened, and in their original packaging to be eligible for a refund.

Please ensure that the return package is securely packed to prevent any damage during transit.

 

  1. Non-Refundable Items:

For hygiene reasons, we do not accept returns or offer refunds on baby nappies that have been used, opened, or removed from their original packaging, unless they are damaged or faulty.

 

  1. How to Initiate a Return or Refund:

To request a return or refund, please contact our customer service team at info@adeeba.com.au

Provide your order details, including the order number, customer name, date of purchase, and the reason for the return.

Our customer service team will guide you through the return process and provide you with the necessary instructions and shipping labels if applicable.

 

  1. Refund Processing:

 

Once we receive the returned baby nappies and verify their eligibility for a refund, we will process the refund using the original payment method within 14 days. Please note that the processing time may vary depending on your payment provider.

 

  1. Customer Service:

If you have any questions, concerns, or need assistance with the return and refund process, our dedicated customer service team is here to help. You can reach them at info@adeeba.com.au

Please note that this return and refund policy applies only to purchases made directly from ADEEBA. If you have purchased our eco-friendly baby nappies from one of our authorized retailers, please contact them directly for their specific return and refund procedures.

ADEEBA appreciates your understanding and cooperation in following this return and refund policy. We are committed to ensuring your satisfaction with our eco-friendly baby nappies and look forward to providing you with the best possible service.